Testimonials

Hear what our clients and partners have to say about our expertise

“I work with multiple business partners, and EPIC Connections is simply TOP OF THE LINE. The attention to detail, professional communication, and GENUINE CARE for the customer is obvious. I PREFER working on EPIC projects, because I know the work will be DONE RIGHT.”

Professional Services Enterprise Project Manager

Major Cloud Communications Solutions Provider

“Working with EPIC Connections was A GREAT EXPERIENCE for me and my co-workers. Their knowledge of all things call center was ON TARGET and VERY HELPFUL.”

Greg Black, Operations Manager

Property Service Center, JLL

“EPIC Connections has the highest levels of PROFESSIONALISM and INTEGRITY in delivering CRISP SOWs and implementing against them. We are always delighted with their work ETHIC, QUALITY of work, and the little extras that they give, always EXCEEDING our EXPECTATIONS.”

Joy Naseath, Executive Vice President

JLL

“EPIC Connection’s valuable THOUGHT LEADERSHIP and strong industry experience were THE CATALYSTS to bring my contact center into the digital age. They were SWIFT to recognize DYSFUNCTION within our operations team and make recommendations to repurpose roles into STRATEGIC focus areas, which has led to an increase in OPERATIONAL EFFICIENCIES and potential SAVINGS. They also brought a highly experienced VANTAGE POINT on our telephony framework and software functionality that was not evident, leading to a much HIGHER UNDERSTANDING and INCREASED UTILIZATION of our skill groups. Throughout the engagement, EPIC provided EXCEPTIONAL PARTNERSHIP in addressing change management dynamics within our organization. I feel like a MORE COMPETENT LEADER based on the lessons they shared.”

Stacey Jo Bonenberger, Vice President

America's IFM Shared Services Director, JLL

“EPIC Connections was excellent to work with on both of our projects. They were incredibly RESPONSIVE to issues (even after hours) and WORKED THROUGH ANY ROADBLOCKS we encountered. I would highly recommend EPIC.”

Jen Schaffner, Director, IT Project Manager

CubeSmart

“Extremely professional, DILIGENT and responsive. EPIC completed a very unique build with a lot of tricky integrations and custom features. Excellent communication and COLLABORATION. We could NOT be HAPPIER with the end result and would absolutely use EPIC AGAIN for future projects.”

Dan Felger, President

Zodiac Group

“I had a great experience with EPIC. It was a great team to work with. Everything was ON TIME, ON BUDGET, and I learned a thing or two. A+++++ service!”

Chris O’Bryant, Operations Manager

Human Care

“Our experience with EPIC was very positive. They are very KNOWLEDGEABLE, PROFESSIONAL, and RESPONSIVE. If the need arises, we would definitely engage their services AGAIN.”

Narendar Sundaram, Chief Architect, Technology,

National Restaurant Association

“EPIC’s network of call centers handled some of our overflow work in the weeks leading up to the election, and did a fantastic job. They handled complicated projects on short notice, provided accurate return data, all at a fair price and with a courteous staff. They even handled several bilingual projects for us, which as you know can be difficult to place on short notice!”

President

Political Strategy, Campaign Management and Public Affairs Advocacy Organization

“I wanted to send a big THANK YOU email as we are now officially live. What we have accomplished in a week is absolutely amazing and I really appreciate everyone’s dedication and flexibility to make this happen! We are very excited about this new partnership and cannot wait to watch it grow, supporting our French Canadian experience.” Vice President

Weight Management Company

“EPIC is a great team to work with and we have truly benefited from their partnership. They have helped inContact and our customers time and time again, implement and optimize the inContact system to meet on-going business objectives.” Corporate Account Executive

inContact

“As an analyst who has been covering the contact center sector for over a decade, it is rare to find an organization as tapped into the key trends and issues within the sector as EPIC Connections. Whether it be site selection, technology, operational management or recruitment/retention, EPIC Connections has been a trusted source of insight and counsel when I write my reports. I hold all members of the EPIC Connections team in very high regard, and believe that they are truly on the cutting edge of the CRM and contact center business.” Peter Ryan

Principal Analyst, Ovum’s Services Team

“I have engaged EPIC on three of my accounts and EPIC has performed extremely well in each engagement. I continue to reach out to them when one of my clients is seeking direction and support for the selection and installation of a cloud-based solution. They have turned things around quickly, present ideas and recommendations thoroughly and professionally, they work collaboratively with the client and have been instrumental in delivering the selected solutions seamlessly. They are very focused, a value of being more client and end-results driven than billed-hours driven. Their size contributes to working more as an extension of your team than a third-party consulting organization. They have all the bases covered by experts in their respective areas and never send in junior people to simply generate billings. Their turnaround on deliverables is quick, but thorough. Their start-to-completion timeline is generally very quick, especially in comparison to others I’ve encountered in my 40+ years in this space. I have known Bill Pieper for many years and can attest to him being a professional, ethical businessman. He and his team know the space exceptionally well; they know the players; they know the strengths and weaknesses of each down to the details. Consequently, they do a great job of right-fitting solutions. They aren’t pushing a solution because it brings value to them in some way; they promote solutions that are the best fit for a client’s specific needs.” Executive Vice President

Leading Business Support Solutions and Services Company

“I can always count on EPIC to take the time to understand our business needs and find the right vendor to support our goals.”

Executive Director

Health Insurance Company

“We made a decision on a new call center partner.  It was a hard decision as both companies EPIC  introduced us to are very similar.  Thank you again for your assistance… it is greatly appreciated!”

Executive Director

International Provider of Educational and Career Services

“EPIC was amazing to work with. Both projects were completed on time and my team was happy with the results. They were great to work with and very organized. Thanks so much!”

Workforce Manager

BPO Company

“I thought you guys knocked it out of the park! You have officially earned all my business! Thank you very much.”

Account Executive

inContact

“The sessions with EPIC were very educational. I liked the approach of taking time to understand the business and why customers are calling before jumping to a conclusion.  I was anticipating a “sell” on outsourcing.”

SVP

Global Manufacturer

“We’re so pleased with the working relationship we have with you.”

President

Political and Non-profit Contact Center Company

“EPIC filled a huge gap in our organizational capabilities and quickly stepped in to provide a very valuable service for not only the contact center, but also our Shared Services (IT) and Telephony Teams. Through their partnership, we defined a multipronged solution to the service challenges our organization faced. The breadth of the solutions provided by EPIC has paid dividends that have impacted the business positively. Our service metrics and satisfaction scores are exponentially better than where they were and in-line with industry best practices, and our organization is far more adaptable and strategically positioned to complete our roadmap to success through funding and resource commitments from the corporation. Throughout our engagement and to this day, EPIC continues to partner with me to identify our next steps and challenges. I consider them advisors and partners, which is a high hurdle to overcome but they did it with ease due to their experience, keen insights, industry knowledge and ability to craft value-added and actionable solutions.”

Vice President

Fortune 500 Financial Services Company

“A quick thank you for all your help with our program. We have made tremendous progress over the past two months and we are now ready to roll-out the service nationwide!”

President

Transportation Company

“EPIC provided multiple options for consideration as I looked at outsourcing my customer service contacts. Their consultative approach to contact center placement allowed me to find the right partner to support my customers while I continued managing my day-to-day operations.”

Manager

Healthcare Organization

“EPIC helped us find an overflow call center partner to suit our unique needs. Bill and team didn’t just “cut a deal” and hand it off. They continue to support us in working with the call center to achieve optimal performance.”

Vice President

Leading Retailer

“EPIC did an outstanding job in finding an excellent solution for our tech support needs.  They were incredibly thorough and made sure that our technical needs were being properly addressed during the transition process.”

Managing Partner

Physical Health Company

“EPIC has been awesome and if they weren’t on the project, we would have had big problems. I think it was money well spent.” Director of Contact Center Operations

Healthcare Services Provider