Deploying Best-in-Class Technologies in Your Contact Center

Helping Companies Go Live with New Contact Center Technologies…Seamlessly

EPIC is a NICE inContact Platinum Certified Implementation Partner (the highest partner status available from the company).

EPIC implements:

  • ACD/Workgroup
  • IVR, including Self-Help
  • Dialer and ProActive XS
  • CRM Integrations
  • SMS
  • Automated Speech Recognition
  • Named Agent Routing
  • Auto Attendant
  • Agent Scripting

PLUS

  • WFM Pro
  • QM Pro
  • QM Pro Training
  • Screen Recording Pro
  • Vergic Advanced Chat and Co-Browse

Ready to go live with your new technology?

© 2019 EPIC Connections, Inc.