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Major Healthcare Plan Increases Agent Productivity with EPIC Consulting

Major Healthcare Plan Increases Agent Productivity with EPIC Consulting

by admin | Sep 27, 2016 | Case Study, Healthcare, Resources

Prior to the IEX TotalView implementation, the client did not utilize a formal WFM application for demand forecasting, agent scheduling, or real-time change management. The client’s objectives included improved forecasting accuracy, optimization of agent schedules and...

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