EPIC Connections
  • Services
    • Design
    • Deploy
    • Optimize
    • Manage
    • Testimonials
  • Expertise
    • Technology Capabilities
  • Resources
  • Partners
    • Our Partners
    • Quote Request
    • Lead Registration
  • Blog
  • About
    • Team
    • News & Events
    • Careers
  • Contact
Select Page
Major Healthcare Plan Increases Agent Productivity with EPIC Consulting

Major Healthcare Plan Increases Agent Productivity with EPIC Consulting

by admin | Sep 27, 2016 | Case Study, Healthcare, Resources

Prior to the IEX TotalView implementation, the client did not utilize a formal WFM application for demand forecasting, agent scheduling, or real-time change management. The client’s objectives included improved forecasting accuracy, optimization of agent schedules and...

Subscribe to Our Monthly Newsletter

Recent Posts

  • 5 Strategies for Optimizing & Improving Call Center Performance June 27, 2019
  • Building a Business Case for Contact Center Change April 16, 2019
  • Solving the Top 3 Concerns for Senior Contact Center Executives February 19, 2019
  • New Technology in your Contact Center? Consider This… December 20, 2018
  • How to Select the Right UCaaS Provider October 23, 2018