402-884-4700 info@epicconnections.com
EPIC Connections
  • About
    • Team
    • Partners
    • Events
    • Careers
  • Services
    • Consulting
    • Implementation
    • Optimization
    • Outsourcing
    • RapidCheck Assessment
    • Testimonials
  • Expertise
  • Resources
  • News
  • Contact
Select Page
Major Healthcare Plan Increases Agent Productivity with EPIC Consulting

Major Healthcare Plan Increases Agent Productivity with EPIC Consulting

by admin | Sep 27, 2016 | Case Study, Healthcare, Resources

Prior to the IEX TotalView implementation, the client did not utilize a formal WFM application for demand forecasting, agent scheduling, or real-time change management. The client’s objectives included improved forecasting accuracy, optimization of agent schedules and...

Subscribe to Our Monthly Newsletter

Recent Posts

  • Perseverance Through Rapid Change: EPIC Connections Celebrates 15 Years of Success as a Mainstay in Contact Center Consulting March 27, 2018
  • The Right Call Center Location: Understanding Market Dynamics and the Sought After “Sweet Spots” February 20, 2018
  • The Right Call Center Location: A Guide for Evaluating Cities and Countries January 30, 2018
  • Call Center Robotic Process Automation: Three Principles to Consider November 16, 2017
  • Evaluating Call Center Companies: Three Elements of a Trusted Partner November 16, 2017