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Within Three Years AI Will Dominate Call Centers. Are You Ready?

Within Three Years AI Will Dominate Call Centers. Are You Ready?

by admin | May 24, 2017 | Resources, Webinar

Learn everything you need to know about artificial intelligence in the Call Center: why you need it, where to use it, and how it impacts the customer experience. Watch Webinar
Fortune 500 Company Reduces Costs While Maintaining Customer Satisfaction with EPIC Consulting

Fortune 500 Company Reduces Costs While Maintaining Customer Satisfaction with EPIC Consulting

by admin | Sep 27, 2016 | Case Study, Resources

A Fortune 500 Company sought to maintain customer satisfaction while meeting aggressive cost-cutting goals. A key tactic was to triple containment rate in automated self-service IVR. [sf_button colour=”accent” type=”standard”...
Within Three Years AI Will Dominate Call Centers. Are You Ready?

Making Good Voice Decisions: IVR Capabilities and Deployment

by admin | Sep 27, 2016 | Resources, Webinar

Implementing a traditional IVR can be a painful journey. If you are implementing an IVR, either on premise or through a managed service that depends on cradle-to-the-grave system development and traditional language tuning, you are in for an experience that you are...

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Recent Posts

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