by Dave Prinz | May 24, 2017 | Resources, Webinar
Learn everything you need to know about artificial intelligence in the Call Center: why you need it, where to use it, and how it impacts the customer experience. Watch... 
by admin | Sep 27, 2016 | Case Study, Resources
A Fortune 500 Company sought to maintain customer satisfaction while meeting aggressive cost-cutting goals. A key tactic was to triple containment rate in automated self-service IVR. [sf_button colour=”accent” type=”standard”... by admin | Sep 27, 2016 | Resources, Webinar
Implementing a traditional IVR can be a painful journey. If you are implementing an IVR, either on premise or through a managed service that depends on cradle-to-the-grave system development and traditional language tuning, you are in for an experience that you are...