by admin | Sep 27, 2016 | Case Study, Healthcare, Resources
The global health services company was looking to implement a blend of existing internal contact centers with on-shore, nearshore, offshore and work-at-home agents. The existing model was suffering from high agent attrition, expensive assets (including leases) and... by Bill Pieper | Jun 5, 2014 | Insights, News
A decade ago, it was just a dream that people would be working virtually and the cloud would enable you to be anywhere, anytime on a mobile device, with access to gigabytes of information. These dreams are now a reality, as contact center home agents work with clients...