Home Agents… A Proven Solution

A decade ago, it was just a dream that people would be working virtually and the cloud would enable you to be anywhere, anytime on a mobile device, with access to gigabytes of information. These dreams are now a reality, as contact center home agents work with clients...

Key Concepts for Becoming a Social Business

Social media for most businesses is just a function of the marketing department. But, social media gives businesses the opportunity to engage customers before and after the transaction. For this reason alone, social media needs to be incorporated across departments as...