by Bill Pieper | Jun 5, 2014 | Insights, News
A decade ago, it was just a dream that people would be working virtually and the cloud would enable you to be anywhere, anytime on a mobile device, with access to gigabytes of information. These dreams are now a reality, as contact center home agents work with clients... by Bill Pieper | Jun 5, 2014 | Insights, News
In recent years, contact centers have developed a reputation for being a customer’s last resort when trying to get a product/service problem resolved. With the Internet being available whenever and wherever a customer is in need of assistance, putting a customer... by Bill Pieper | Jun 5, 2014 | Insights, News
Social media for most businesses is just a function of the marketing department. But, social media gives businesses the opportunity to engage customers before and after the transaction. For this reason alone, social media needs to be incorporated across departments as...