by Bill Pieper | Oct 24, 2017 | Insights, News
While chat, text, and social media are all the rage in customer service, consumers are actually turning back to voice as their favorite way to communicate with companies. The emergence of popular digital assistants like Google Home, Alexa, and Siri ignited this shift.... 
by Dave Prinz | May 24, 2017 | Resources, Webinar
Learn everything you need to know about artificial intelligence in the Call Center: why you need it, where to use it, and how it impacts the customer experience. Watch...