RapidCheck Assessment Service
Transform your contact center with a 10-day RapidCheck assessment
This will include written and graphical representations of the current state of business process, staffing and technology usage as appropriate and will be used to identify gaps between the current state and the desired/recommended future state.
Future State Definition
This will include a description of the transformed organization as related to the improvement opportunities identified. Areas of improvement include performance management, process improvement and technlogy utilization.
This deliverable will include comparison of the current state against the proposed future state along with descriptions and rationale associated with the quick hits and long-term initiatives that bridge the gap between the two.
How we do it
Our team of contact center experts will help optimize your contact center to improve your service levels and realize return on investment. EPIC Connections follows a proven 4-phase methodology in order to achieve optimal success:
Phase 1: Analysis & Benchmarking
- Key stakeholder discussions and interviews in order to gain an understanding of business objectives
- Analysis of business processes, documentation, existing technology and contractual or business limitations
Phase 2: On-Site Discovery
- Team interviews and evaluation of current business practices
- Comprehensive understanding of existing solution and gain a full understanding of company and organizational culture
- Initiate development of your fully customized roadmap
Phase 3: Gap Analysis
- Identify opportunities for optimization and perform current gap analysis
- Recognize areas for enhancements and cost savings
- Consultation with team and/or other key stakeholders
- Complete roadmap and prioritization matrix
Phase 4: Custom Roadmap
- Executive presentation of process, analysis, and key recommendations
- Overview of your customized roadmap
- Distribution of prioritization matrix (soft copy)
At the conclusion of the engagement, our experts will present their top recommendations which highlight potential ROI, industry best practices, process improvements and workforce enhancements. You’ll also receive a customized roadmap and prioritization matrix detailing which initiatives should be pursued first based on business objectives.
EPIC’s RapidCheck service package is designed to deliver powerful ROI, in a short amount of time. They typical RapidCheck takes 10 business days* and it is delivered by veterans of the contact center industry, with experience in technology, operations and human capital strategies. The best part: it comes at a cost of approximately 1% of what you will spend for a technology transformation over the next 3 years.
At the conclusion of your RapidCheck assessment, EPIC Connections will provide the following:
- An executive presentation of process, analysis, and key recommendations.
- A project plan with the steps required to address the primary challenges regarding the desired objectives.
- An overview of your customized Roadmap, which includes step-by-step approach of when and how to implement each recommendation (short term, near term, long term).
* May vary based number of contact centers and agents.
Ready to save thousands? Get a quote today:
Bill Pieper, President
25+ Years’ Experience
“EPIC was amazing to work with. The project was completed on time and my team was happy with the results.”
Workforce Manager, BPO Company
© 2020 EPIC Connections, Inc.