Experts at Making inContact Implementations
RE$PON$IVE. RIGHT. HAPPY.

Empower your clients to quickly and seamlessly deploy contact center technologies with EPIC Connections. EPIC’s dedication to responsiveness helps you maximize your commission, while making clients happy with implementations done right.

End-to-End inContact Implementation Services

  • Project Management
  • ACD
  • IVR
  • Outbound Dialer
  • Reporting
  • Integration
  • Number Management Services

Additional Service Offerings

  • Consulting & RapidCheck Assessment: Quickly identify capability gaps to craft an inContact technology roadmap and comprehensive contact center strategy
  • Optimization: Evaluate the output of existing inContact solutions and enhance ROI
  • Outsourcing: Determine the feasibility of outsourced services and get partnership assistance from industry veterans

    NICE inContact Certified Implementation Partner and Strategic Partner since 2010

    “I had a great experience with EPIC. It was a great team to work with. Everything was on time, on budget, and I learned a thing or two. A+++++ service! Well done guys!”

    Chris O’Bryant, Operations Manager, Human Care

    Make Your Implementation RE$PON$IVE. RIGHT. HAPPY.

    RE$PON$IVE.

    Responsiveness that Maximizes Your Commission: inContact’s in-house implementation team has a backlog of work, but EPIC has the ability to more quickly serve your client, helping you earn commissions sooner and longer. Your speedy success is our success too.

    RIGHT.

    Implementation Done Right: When EPIC’s clients need an implementation partner or additional services after going live, they call on our experts. When your client is ready to deploy or expand their inContact system, trust EPIC. We’ll do it right.

    HAPPY.

    Very Happy Customers: The overwhelming majority of clients are “very satisfied” with EPIC’s services. We are committed to delivering superior customer experiences. We won’t disappoint.

    EPIC Connections is a global customer engagement and contact center consulting company

    Fortune 500 companies, small businesses and government entities around the world turn to EPIC Connections when conventional approaches are not enough to activate change and achieve results.

    Privately-held since 2003, EPIC Connections is a leading contact center professional services firm that delivers process improvement, performance management and technology services to organizations seeking to transform operations, increase agent productivity and realize significant savings through decisive action. Our senior professionals are experienced contact center industry veterans who draw upon the firm’s operations background to help leaders turn change into a strategic business asset and unlock value at every stage.

    With EPIC Connections as your transformation partner, you’ll be ensured of a great result for you, your contact center and your company.