inContact Sales Quote Request inContact Sales Rep InformationSales Rep's Name* First Last Sales Rep's Email* Is this quote on behalf of an inContact partner?AmDocsArrow SICallTowerCarouselCarrierSalesChannel ParityConvergeOneDoubleHornDTSI GroupEvryFuze (fka, ThinkingPhones)GlobalscopeGoExcellentGroup ElitegSolutionzHisCallInflow CommunicationsIntegration PartnersIntelisysIstonishJiveLaketec CommunicationsMacondo NetworksMeridian ITMomentum (fka, Alteva)Oreico de MéxicoPacketFusionProvision NetworksReicoRingCentralRT4 MexicoSKC CommunicationsSpiceCSMSPSSystems IntegrationsTactical DigitalTelarusUnifyUnity Connected SolutionsVonageVOX Network SolutionsOtherOther PartnerCustomer's InformationCustomer's Company*WebsiteDo they have an existing Call Center?*YesNoExpected Close Date* Expected 'Go Live' Date* ServicesNumber of Agents*Personal Connection*YesNoUnsureProactive XS*YesNoUnsureWhich CRM will Proactive XS be using?Agent Dialogue Scripting*YesNoUnsureWill the customer require auto attendant or direct agent extension routing?*YesNoUnsureSelf Help (Agentless)SimpleComplex (CRM, account management, payments, etc.)No/unsurePoint of Contact/Media Types* Inbound Voice Outbound Voice Chat SMS Email Voicemail SMS is only implemented by inContact and must go on the inContact contract.IntegrationsCRM/Database Integration?*YesNoUnsureCRM Screen Pop/CTI Integration?*YesNoUnsureWill data from the CRM be used in the IVR?*YesNoUnsureSkills based routing, named agent routing, CRM or IVR interactions, call result storage, etc.List of CRMs or DatabasesinView (inContact Data Point)*YesNoUnsureinView (Additional Data Points)*SummaryAdditional InformationSolutions Overview (or other relevant files) Drop files here or EmailThis field is for validation purposes and should be left unchanged. Home RapidCheck Resources News Team Implementations Contact© 2017 EPIC Connections, Inc.
