inContact Sales Quote Request

EPIC Connections > Partners > inContact Sales Quote Request

inContact Sales Rep Information
Sales Rep's Name*
First Last
Sales Rep's Email*
Customer's Information
Customer's Company*
Website
Do they have an existing Call Center?*
- Yes
- No
Expected Close Date*
Expected 'Go Live' Date*
Services
Number of Agents*
Personal Connection*
- Yes
- No
- Unsure
Proactive XS*
- Yes
- No
- Unsure
Which CRM will Proactive XS be using?
Agent Dialogue Scripting*
- Yes
- No
- Unsure
Self Help (Agentless)
- Simple
- Complex (CRM, account management, payments, etc.)
- No/unsure
Point of Contact/Media Types*
- Inbound Voice
- Outbound Voice
- Chat
- SMS
- Email
- Voicemail
SMS is only implemented by inContact and must go on the inContact contract.
Integrations
CRM/Database Integration?*
- Yes
- No
- Unsure
CRM Screen Pop/CTI Integration?*
- Yes
- No
- Unsure
Will data from the CRM be used in the IVR?*
- Yes
- No
- Unsure
Skills based routing, named agent routing, CRM or IVR interactions, call result storage, etc.
List of CRMs or Databases
inView (inContact Data Point)*
- Yes
- No
- Unsure
inView (Additional Data Points)*
Summary
Additional Information
Solutions Overview (or other relevant files)
Drop files here or
Email
This field is for validation purposes and should be left unchanged.

inContact Sales Rep Information