Call Center Industry News

Here's the latest from the EPIC team
Top Insurance and Services Company

Top Insurance and Services Company

Transformational project to increase customer and member satisfaction; improve low “advocate” CSAT scores through operational improvement [sf_button colour="accent" type="standard" size="standard"...

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The Future of Customer Service

The Future of Customer Service

Are you meeting your customers where they want to be met? Are you anticipating their needs, wants, and future expectations? There is a disconnect between corporate and consumer perception of customer service performance that needs to be addressed. Join Bill Pieper,...

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Solving Contact Center Attrition

Contact centers act as the face of most companies since they deal with customers directly. Naturally, the goal is to make sure that customers are satisfied and remain loyal to the company. But while so many customer service executives rattle their brains for the...

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EPIC Consulting Adds News Healthcare Client

Texas based healthcare plan will leverage EPIC's contact center optimization services Omaha, NE – August 22, 2016 – EPIC Connections, Inc., a leading provider of customer experience and contact center optimization, announced today a new engagement with a Texas-based...

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