Is your call center falling for these common mistakes?
Overcome the top ten call center challenges with our how-to guide
Everyone has had to deal with at least one bad call center experience, no matter what side of the line he or she was on. Why do so many call centers fail in their customer interactions? Let’s take a look at the ten pitfalls and analyze how these common mistakes can be corrected.
Creating and maintaining a good call center can be tricky, but it isn’t impossible. As long as you are willing to learn from your mistakes as well as the mistakes of others, you have the potential to grow and improve. Because everything is connected, you cannot afford to neglect one aspect of your call center in favor of another. Focus on the people, process and technology and how each interacts with the other and you will be amazed at the results.
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About EPIC Connections
EPIC Connections is a call center consulting firm specializing in optimizing your workforce, operations and technology, resulting in an improved customer experience. We deliver optimal contact center solutions and ROI for clients by engaging the best talent, at the right time, with effective tools and processes.
Our team of call center consultants provide expertise and affordable solutions for:
- Workforce Optimization: WFM, QM, Self-Service and Analytics
- Operational Effectiveness: Performance Management, Process Improvement and Compliance
- Technology Utilization: ACD, dialer, IVR, CRM, telephony and other on-premises and cloud-based systems
- Call Center Outsourcing & Advisory: Outsourcing, Site Selection and Political Campaigns
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