Optimize Your Call Center

Our team of contact center experts is ready to assist

Not getting the results you were looking for after implementing your call center software?

We can help! As contact center industry experts and certified implementation partners to leading CCaaS technology solutions, we have a unique perspective that will focus on working with you to achieve your objectives as well as deliver an improved customer and agent experience.

Help is right around the corner. Please provide us with your contact information and we will get right back with you to set up a discussion.

You can also call us at (402) 884-4700, 24 hours a day, 7 days a week. If we aren’t available, leave a message and we’ll get right back with you. We look forward to hearing from you!

7

Request a Call Back

EPIC PROVIDED… Knowledge that was ON TARGET and HELPFUL.
EPIC PROVIDED… A VANTAGE POINT that was not evident before.
EPIC PROVIDED… A HIGHER UNDERSTANDING of our skill groups.
EPIC PROVIDED… A PARTNER in addressing change management.
EPIC PROVIDED… Increased UTILIZATION of skill groups.
EPIC PROVIDED… Repurposed roles into STRATEGIC focus areas.
EPIC PROVIDED… A very UNIQUE build with TRICKY integrations.
EPIC PROVIDED… Increased EFFICIENCIES and potential SAVINGS.

EPIC Connections is a global customer engagement and contact center consulting company

Fortune 500 companies, small businesses and government entities around the world turn to EPIC Connections when conventional approaches are not enough to activate change and achieve results.

Privately-held since 2003, EPIC Connections is a leading contact center professional services firm that delivers process improvement, performance management and technology services to organizations seeking to transform operations, increase agent productivity and realize significant savings through decisive action. Our senior professionals are experienced contact center industry veterans who draw upon the firm’s operations background to help leaders turn change into a strategic business asset and unlock value at every stage.

With EPIC Connections as your transformation partner, you’ll be ensured of a great result for you, your contact center and your company.

Year Founded

Engagements

%

Average ROI

Partners

© 2018 EPIC Connections, Inc.