Contact Center AI: The Impact of AI on Customer Experience

This video will describe how AI co-exists with standard IVR and bots.
In our second video, “AI and Customer Experience,” Tom discusses how to use data to personalize the customer experience and reduce customer effort. Research shows that Customer Effort Score is the best predictor of increased spending with your company. It is clear that customers want easy solutions to their problems and, frankly, so should you.

When examining AI for your contact center, it’s important to understand that there are cloud-based AI solutions on the market that do not require expensive and complex technology upgrades to legacy contact center infrastructure. These solutions seamlessly integrate with your systems in place and will enable your contact center to automate one call or chat type at a time, making for faster deployments and agile improvements with low risk.

To discuss how these cloud-based AI solutions would easily fit into your contact center ecosystem, contact us at info@epicconnections.com or call (402) 884-4700 x 207.

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