Tailored solutions to fit any industry
EPIC’s team of experienced contact center professionals has the expertise to provide cost-effective and enduring solutions to improve contact center performance and realize return on investment. Our methods have proven to be successful across multiple industry verticals but we thrive in healthcare, financial services/insurance and BPOs.
- Financial Services: Added critically-needed technologies via integrated packages/systems to enable vast improvements in work flow and process management, agent efficiency, schedule adherence, and customer self-service.
- Healthcare Provider: Designed operating model to consolidate contact center operations. Identified and documented processes through discovery period utilizing process improvement subject matter experts.
- Healthcare Insurance: Migrated from legacy platforms with high handle times, inefficiencies and marginal customer satisfaction to create single, intuitive interface with streamlined navigation for efficiency and improved customer experience.