Implementation Services

EPIC’s team are experts at configuring and customizing your new contact center platform.

Experts at Making Your Implementation Worry-Free

Our Implementation team members are experts at configuring and customizing your new contact center platform. With hundreds of successful deployments under their belt, our team makes their work with you straight-forward, clear and systematic.

Count on our Implementation team to:

Design a solution that works with your current and future needs

Be your key resource through every step – assist you in bringing specificity to your requirements

Give you the tools and information so you can manage your own system going forward with options for additional training if you decide that is necessary

Certified Implementation Partners For:


We have designed our E.P.I.C. implementation methodology to ensure a successful implementation project. From project kick-off to go-live, we keep your project on schedule and offer advice to maximize your results during each step of the implementation process.


This is the most critical phase that includes: project kick-off, defining objectives, assigning roles and responsibilities, and determining business requirements.


During this phase, we develop a project plan, work with you collaboratively to ensure your solution is designed to meet your business requirements, and create the Business Requirements Document (BRD) for review and approval.


We configure and test your solution, integrate it to external systems, facilitate user acceptance testing, and train your internal trainer.


Final preparations are made for your project launch. This includes final testing, a readiness report card, finalizing documentation and migration of services to the new platform.

At EPIC, we keep your implementation on time and go beyond basic implementation services. You receive our expertise and counsel as contact center industry veterans that ensures you get the maximum value out of your new technology.

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