Implementation Services

EPIC’s team are experts at configuring and customizing your new contact center platform.

Experts at Making Your Implementation Worry-Free

Our Implementation team members are experts at configuring and customizing your new contact center platform. With hundreds of successful deployments under their belt, our team makes their work with you straight-forward, clear and systematic.

Count on our Implementation team to:

Design a solution that works with your current and future needs

Be your key resource through every step – assist you in bringing specificity to your requirements

Give you the tools and information so you can manage your own system going forward with options for additional training if you decide that is necessary


As a Certified Implementation Partner of NICE inContact, we closely align our process with the ABCD Methodology they created.

Throughout these phases, our Implementation team makes sure you’re receiving timely communications about project status, potential or current issues, schedule updates, and other important notifications.


This is the most critical phase with project kick-off, defining objectives, determining roles and responsibilities, and determining business requirements.


During this phase, the inContact solution is configured to your business requirements and inContact and customer acceptance testing occurs.


Telecom, and if necessary, data connectivity to the inContact cloud is secured and tested. Integration to external systems also happens in this phase.


Final preparations are made for your go-live date including final testing and end user training.

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