Expertise

EPIC blends deep operational and consultative expertise to tailor solutions designed to fit your needs.

Tailored solutions to fit any industry

EPIC’s team of experienced contact center professionals has the expertise to provide cost-effective and enduring solutions to improve contact center performance and realize return on investment. Our methods have proven to be successful across multiple industry verticals but we thrive in healthcare, financial services/insurance and BPOs.

Our experts will:

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Deliver a best-in-class customer experience

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Leverage our expertise to help you streamline operations

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Design a proven contact center operating model

Are you willing to spend $0.01 to save thousands?

Transform your contact center with a RapidCheck assessment

Today’s Challenges

Cloud Migration

Has your contact center technology reached end-of-life?

Omnichannel Solutions

Are you meeting your customer where they want to be met?

Human Capital

Is your contact center struggling with agent attrition?

Featured Case Studies

Healthcare

Large Financial Services Company Improves Customer Service Operations

Financial Services

Leading Provider of Comprehensive Dermatology Services Improves Training with EPIC Consulting

BPOs

Regional Health Plan Increases Agent Productivity with Workforce Management

Take the First Step: Get a Quote Today

Bill Pieper, President
25+ Years’ Experience

© 2017 EPIC Connections, Inc.