Expertise
EPIC blends deep operational and consultative expertise to tailor solutions designed to fit your needs.
Tailored solutions to fit any industry
EPIC’s team of experienced contact center professionals has the expertise to provide cost-effective and enduring solutions to improve contact center performance and realize return on investment. Our methods have proven to be successful across multiple industry verticals but we thrive in healthcare, financial services/insurance and BPOs.
Our experts will:
Deliver a best-in-class customer experience
Leverage our expertise to help you streamline operations
Design a proven contact center operating model
Today’s Challenges
Cloud Migration
Has your contact center technology reached end-of-life?
Omnichannel Solutions
Are you meeting your customer where they want to be met?
Human Capital
Is your contact center struggling with agent attrition?
Featured Case Studies
Healthcare
Large Financial Services Company Improves Customer Service Operations
Financial Services
Leading Provider of Comprehensive Dermatology Services Improves Training with EPIC Consulting
BPOs
Regional Health Plan Increases Agent Productivity with Workforce Management
Take the First Step: Get a Quote Today
Bill Pieper, President
25+ Years’ Experience
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