*Originally published on PRWeb
EPIC Connections has been designated a NICE inContact Platinum Certified Implementation Partner, a recognition reserved for partner companies with deep expertise in contact center processes, the ability to deliver superior implementations of NICE inContact CXone, and the highest levels of customer satisfaction and quality assurance.
Omaha, NE, April 3, 2019 – EPIC Connections, a leading contact center consulting and implementation services company, has been designated a NICE inContact Platinum Certified Implementation Partner. This recognition is reserved for partner companies with deep expertise in contact center processes, as well as the ability to deliver superior implementations of NICE inContact CXone, the world’s #1 cloud customer experience platform.
NICE inContact Platinum partners must have multiple resources with the highest level of NICE inContact implementation certifications and maintain minimum scores in both overall customer satisfaction and quality assurance. EPIC is proud to meet these qualifications.
“We are delighted to achieve Platinum Certified Implementation Partner status with NICE inContact. They are a long-standing and valued business partner and we are deeply committed to helping customers achieve the best implementation of NICE inContact CXone,” stated Bill Pieper, President of EPIC Connections. “By combining CXone with our highly experienced team’s knowledge of all aspects of the contact center design and implementation, we have consistently helped customers improve ROI and KPI results.”
“We are excited to recognize EPIC Connections as a Platinum Certified Implementation Partner,” said NICE inContact CEO Paul Jarman. “EPIC Connections is an outstanding implementation partner that offers deep technical and process expertise and delivers superior service to our customers.”
EPIC helps organizations embrace new, efficient contact center technologies and re-align their business processes to increase efficiency and meet KPIs. From designing and incorporating new technologies, such as Omnichannel or Cloud, to improving performance and customer experience metrics, EPIC helps organizations achieve their contact center goals.
NICE inContact CXone is the leading cloud customer experience platform. Only CXone unifies Omnichannel Routing, Analytics, Workforce Optimization, and Automation & Artificial Intelligence – providing a seamless customer and agent experience – as part of one enterprise-grade, cloud native platform. With its Open Cloud Foundation, CXone powers rapid innovation via open APIs, leading scalability and reliability (guaranteed 99.99 percent uptime), and carrier-grade connectivity (guaranteed voice quality). NICE inContact is the first and only cloud contact center solution to receive Authorization to Operate (ATO) for FedRAMP. Obtaining authorization to operate is an extremely rigorous process and reflects that NICE inContact offers one of the most secure environments available to contact centers.
About NICE inContact
NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by Gartner, Ovum, IDC, Frost & Sullivan, DMG, and Ventana. www.niceincontact.com
About EPIC Connections
Since 2003, EPIC Connections has been a leading provider of strategic, operational and technology implementation services for contact centers. With over 150 years of combined experience and 100 different technology partners, EPIC offers deep expertise that helps companies achieve results. EPIC’s expert team helps contact centers in healthcare, financial services, retail, government, and more industries maximize the value of their people, process and technology to deliver quantifiable improvements in both KPIs and ROI. For more information, visit www.epicconnections.com