by Dave Prinz | May 24, 2017 | Resources, Webinar
Learn everything you need to know about artificial intelligence in the Call Center: why you need it, where to use it, and how it impacts the customer experience. Watch... by admin | Sep 27, 2016 | Resources, Webinar
Implementing a traditional IVR can be a painful journey. If you are implementing an IVR, either on premise or through a managed service that depends on cradle-to-the-grave system development and traditional language tuning, you are in for an experience that you are... 
by admin | Sep 27, 2016 | Resources, Webinar
Are you meeting your customers where they want to be met? Are you anticipating their needs, wants, and future expectations? There is a disconnect between corporate and consumer perception of customer service performance that needs to be addressed. Join Bill Pieper,...