402-884-4700 info@epicconnections.com
EPIC Connections
  • About
    • Team
    • Partners
    • Events
    • Careers
  • Services
    • Consulting
    • Implementation
    • Optimization
    • Outsourcing
    • RapidCheck Assessment
    • Testimonials
  • Expertise
  • Resources
  • News
  • Contact
Select Page
Improving Customer Interactions with EPIC’s Business Process Review

Improving Customer Interactions with EPIC’s Business Process Review

by admin | Nov 3, 2016 | Case Study, Operations, Resources

This client was faced with an inconsistent, non-customer-centric operational and customer interactions environment.  The result was an overall lower level of customer satisfaction, an increased number of customer complaints and a reduced customer retention rate....

Subscribe to Our Monthly Newsletter

Recent Posts

  • The iPaaS Revolution: Call Centers and Next-Gen Integration Tools July 12, 2018
  • Meet the Team: Justin Gregory, Director of Implementations June 28, 2018
  • EPIC Connections Adds GOLD Certified Implementation Partner Status to Its Portfolio of Contact Center Service Offerings May 10, 2018
  • The Right Call Center Location: Site Visits, Due Diligence, and Driving to a Final Decision May 10, 2018
  • Perseverance Through Rapid Change: EPIC Connections Celebrates 15 Years of Success as a Mainstay in Contact Center Consulting March 27, 2018