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Top Pharmacy Benefit Managers Use EPIC to Improve Call Center Operations

Top Pharmacy Benefit Managers Use EPIC to Improve Call Center Operations

by admin | Nov 8, 2016 | Case Study, Healthcare, Resources

EPIC has deep domain experience in the PBM marketplace. Recent EPIC client engagements have included some of the world’s top PBMs across a broad range of solutions. [sf_button colour=”accent” type=”standard” size=”standard”...
Regional Health Plan Increases Agent Productivity with WFM

Regional Health Plan Increases Agent Productivity with WFM

by admin | Nov 3, 2016 | Case Study, Healthcare, Resources

A well respected, regional health plan sought to increase efficiencies in its service and sales centers by increasing agent productivity.  The group also wanted to ensure that they continued to provide outstanding levels of customer service. Solution: EPIC worked with...
Multi-State Health, Wellness and Member Company

Multi-State Health, Wellness and Member Company

by admin | Nov 3, 2016 | Case Study, Healthcare, Resources

Transformational project to move from legacy, green-screen, end-of-life technology to web-based Opex model [sf_button colour=”accent” type=”standard” size=”standard”...
Top Insurance and Services Company

Top Insurance and Services Company

by admin | Nov 3, 2016 | Case Study, Healthcare, Resources

Transformational project to increase customer and member satisfaction; improve low “advocate” CSAT scores through operational improvement [sf_button colour=”accent” type=”standard” size=”standard”...
Top U.S. Provider of Self-Funded Health and Insurance Plans

Top U.S. Provider of Self-Funded Health and Insurance Plans

by admin | Nov 3, 2016 | Case Study, Healthcare, Resources

Transformational project to move from legacy platforms with high handle times, inefficiencies, and marginal customer satisfaction [sf_button colour=”accent” type=”standard” size=”standard”...
Fortune 500 Company Reduces Agent Attrition and Improves Quality with EPIC Consulting

Fortune 500 Company Reduces Agent Attrition and Improves Quality with EPIC Consulting

by admin | Sep 27, 2016 | Case Study, Healthcare, Resources

The global health services company was looking to implement a blend of existing internal contact centers with on-shore, nearshore, offshore and work-at-home agents. The existing model was suffering from high agent attrition, expensive assets (including leases) and...
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