by admin | Nov 8, 2016 | Case Study, Healthcare, Resources
EPIC has deep domain experience in the PBM marketplace. Recent EPIC client engagements have included some of the world’s top PBMs across a broad range of solutions. [sf_button colour=”accent” type=”standard” size=”standard”... 
by admin | Nov 3, 2016 | Case Study, Healthcare, Resources
A well respected, regional health plan sought to increase efficiencies in its service and sales centers by increasing agent productivity. The group also wanted to ensure that they continued to provide outstanding levels of customer service. Solution: EPIC worked with... 
by admin | Nov 3, 2016 | Case Study, Healthcare, Resources
Transformational project to move from legacy, green-screen, end-of-life technology to web-based Opex model [sf_button colour=”accent” type=”standard” size=”standard”... 
by admin | Nov 3, 2016 | Case Study, Healthcare, Resources
Transformational project to increase customer and member satisfaction; improve low “advocate” CSAT scores through operational improvement [sf_button colour=”accent” type=”standard” size=”standard”... 
by admin | Nov 3, 2016 | Case Study, Healthcare, Resources
Transformational project to move from legacy platforms with high handle times, inefficiencies, and marginal customer satisfaction [sf_button colour=”accent” type=”standard” size=”standard”... 
by admin | Sep 27, 2016 | Case Study, Healthcare, Resources
The global health services company was looking to implement a blend of existing internal contact centers with on-shore, nearshore, offshore and work-at-home agents. The existing model was suffering from high agent attrition, expensive assets (including leases) and...