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Global BPO Enhances Operational Functionality with EPIC Consulting

Global BPO Enhances Operational Functionality with EPIC Consulting

by admin | Nov 3, 2016 | BPOs, Case Study, Resources, Workforce Management

A global BPO strove to enhance operational functionality to allow for a successful entry into the healthcare vertical. With no WFM tool in place and inconsistent hiring processes across multiple sites, attrition rates were high and call quality was low. Solution: EPIC...

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