402-884-4700 info@epicconnections.com
EPIC Connections
  • About
    • Team
    • Partners
    • Events
    • Careers
  • Services
    • Consulting
    • Implementation
    • Optimization
    • Outsourcing
    • RapidCheck Assessment
    • Testimonials
  • Expertise
  • Resources
  • News
  • Contact
Select Page
Global BPO Enhances Operational Functionality with EPIC Consulting

Global BPO Enhances Operational Functionality with EPIC Consulting

by admin | Nov 3, 2016 | BPOs, Case Study, Resources, Workforce Management

A global BPO strove to enhance operational functionality to allow for a successful entry into the healthcare vertical. With no WFM tool in place and inconsistent hiring processes across multiple sites, attrition rates were high and call quality was low. Solution: EPIC...

Subscribe to Our Monthly Newsletter

Recent Posts

  • The iPaaS Revolution: Call Centers and Next-Gen Integration Tools July 12, 2018
  • Meet the Team: Justin Gregory, Director of Implementations June 28, 2018
  • EPIC Connections Adds GOLD Certified Implementation Partner Status to Its Portfolio of Contact Center Service Offerings May 10, 2018
  • The Right Call Center Location: Site Visits, Due Diligence, and Driving to a Final Decision May 10, 2018
  • Perseverance Through Rapid Change: EPIC Connections Celebrates 15 Years of Success as a Mainstay in Contact Center Consulting March 27, 2018