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Top Pharmacy Benefit Managers Use EPIC to Improve Call Center Operations

Top Pharmacy Benefit Managers Use EPIC to Improve Call Center Operations

by admin | Nov 8, 2016 | Case Study, Healthcare, Resources

EPIC has deep domain experience in the PBM marketplace. Recent EPIC client engagements have included some of the world’s top PBMs across a broad range of solutions. [sf_button colour=”accent” type=”standard” size=”standard”...
Global BPO Enhances Operational Functionality with EPIC Consulting

Global BPO Enhances Operational Functionality with EPIC Consulting

by admin | Nov 3, 2016 | BPOs, Case Study, Resources, Workforce Management

A global BPO strove to enhance operational functionality to allow for a successful entry into the healthcare vertical. With no WFM tool in place and inconsistent hiring processes across multiple sites, attrition rates were high and call quality was low. Solution: EPIC...
Regional Health Plan Increases Agent Productivity with WFM

Regional Health Plan Increases Agent Productivity with WFM

by admin | Nov 3, 2016 | Case Study, Healthcare, Resources

A well respected, regional health plan sought to increase efficiencies in its service and sales centers by increasing agent productivity.  The group also wanted to ensure that they continued to provide outstanding levels of customer service. Solution: EPIC worked with...
Improving Customer Interactions with EPIC’s Business Process Review

Improving Customer Interactions with EPIC’s Business Process Review

by admin | Nov 3, 2016 | Case Study, Operations, Resources

This client was faced with an inconsistent, non-customer-centric operational and customer interactions environment.  The result was an overall lower level of customer satisfaction, an increased number of customer complaints and a reduced customer retention rate....
Large Financial Services Company Improves Customer Service Operations

Large Financial Services Company Improves Customer Service Operations

by admin | Nov 3, 2016 | Case Study, Financial Services, Resources

Transformational project to add critically-needed technologies with integrated systems to enable improvements in work flow and process management [sf_button colour=”accent” type=”standard” size=”standard”...
Multi-State Health, Wellness and Member Company

Multi-State Health, Wellness and Member Company

by admin | Nov 3, 2016 | Case Study, Healthcare, Resources

Transformational project to move from legacy, green-screen, end-of-life technology to web-based Opex model [sf_button colour=”accent” type=”standard” size=”standard”...
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