Contact us at 402-884-4700 or info@epicconnections.com

Call Center Outsourcing & Advisory Services

EPIC delivers solutions for end-to-end BPO programs and can deliver the tools to optimize internal or external contact centers.

For over a decade, EPIC has been an industry leader in delivering turnkey call center outsourcing and BPO solutions. These solutions span every aspect of an outsourcing program, as well as cloud-based technology tools that EPIC can deploy for clients to help optimize outcomes. For outsourcing programs, EPIC offers turnkey services for inbound, outbound, IVR, messaging, alerts, e-mail, chat, and social media programs. In the cloud-based managed services area, EPIC offers world-class technical and process support tools to optimize a contact center enterprise.

  • Sales
  • Customer Service
  • Technical Support
  • Surveys
  • Lead Qualification/Generation
  • Appointment Setting
  • Seasonal Campaigns
  • Political Support
  • Enrollments
  • Emergency Notifications
  • Customer Loyalty/Retention
  • Fundraising
  • Direct Response
  • Claims Administration
  • Receivables Management
  • Recruiting
  • Event Registration Campaigns
  • RFP Process

For over 10 years, EPIC Connections has assisted clients in the successful selection and management of BPO services. Clients rely on EPIC Connections because of their experience, vast network of service providers and focus on ROI. EPIC Connections has turnkey solutions for every aspect of the customer life-cycle and has assisted hundreds of clients ranging from small businesses to Fortune 500 companies.

Onshore

Domestic outsourcing supports the local economy with agents from within a particular country.

Nearshore

Nearshore outsourcing stays within close proximity of the caller’s country.

Offshore

Offshore outsourcing utilizes overseas agents for lower costs.

Homeshore

Home agents work from home.

Self-service

Multi-channel access to interactive technologies (IVR & IVA) to provide easy access to information.

Multi-channel

Phone, email, chat, text and social media support.

Get an Outsourcing Quote

Getting Outsourcing Right

Over the last fifteen years the contact center industry has gone through an outsourcing and offshoring frenzy and then a retrenchment. One primary reason this occurred is the challenge of finding the proper relationship for your contact center needs. Furthermore, many organizations don’t fully anticipate and mitigate the risks involved before making the decision to outsource.

Benefits of EPIC’s sourcing and advisory services include:

  • No cost to screen and interview contact centers on your behalf, anywhere in the world
  • Our pre-qualified portfolio of contact centers makes selection easier and quicker
  • Precise match of your needs with vendor capabilities
  • Time required to find the right partner shortened from months to a few weeks
  • We identify vendors that can make a value added contribution to the enterprise wide solution, not just “handle calls”
  • Assistance in navigating a complex process
  • Experienced objective analysis
  • Reduction in resources requirements/cost savings
  • Smoother implementation
  • Lasting partnership and vendor relationship management