Outsourcing Services

EPIC delivers solutions for end-to-end BPO programs and can deliver the tools to optimize internal or external contact centers.

EPIC delivers solutions for end-to-end BPO programs and can deliver the tools to optimize internal or external contact centers.

Since 2003, EPIC Connections has been an industry leader in delivering turnkey call center outsourcing and BPO solutions. Clients rely on EPIC because of our experience, vast network of service providers and focus on ROI. We offer turnkey solutions for every aspect of the customer life-cycle and have assisted hundreds of clients ranging from small businesses to Fortune 500 companies. EPIC offers turnkey services for inbound, outbound, IVR, messaging, alerts, e-mail, chat, and social media programs. 

Onshore

Domestic outsourcing supports the local economy with agents from within a particular country.

Nearshore

Nearshore outsourcing stays within close proximity of the caller’s country.

Offshore

Offshore outsourcing utilizes overseas agents for lower costs.

Homeshore

Home agents work from home.

Self-service

Multi-channel access to interactive technologies (IVR & IVA) to provide easy access to information.

Multi-channel

Phone, email, chat, text and social media support.

Outsourcing Capbalities:

  • Sales
  • Customer Service
  • Technical Support
  • Surveys
  • Lead Qualification/Generation
  • Appointment Setting
  • Seasonal Campaigns
  • Political Support
  • Enrollments
  • Emergency Notifications
  • Customer Loyalty/Retention
  • Fundraising
  • Direct Response
  • Claims Administration
  • Receivables Management
  • Recruiting
  • Event Registration Campaigns
  • RFP Process

Getting Outsourcing Right

Over the last fifteen years the contact center industry has gone through an outsourcing and offshoring frenzy and then a retrenchment. One primary reason this occurred is the challenge of finding the proper relationship for your contact center needs. Furthermore, many organizations don’t fully anticipate and mitigate the risks involved before making the decision to outsource.

Benefits of EPIC’s sourcing and advisory services include:

  • No cost to screen and interview contact centers on your behalf, anywhere in the world
  • Our pre-qualified portfolio of contact centers makes selection easier and quicker
  • Precise match of your needs with vendor capabilities
  • Time required to find the right partner shortened from months to weeks
  • We identify vendors that can make a value added contribution to the enterprise wide solution, not just “handle calls”
  • Assistance in navigating a complex process
  • Experienced objective analysis
  • Reduction in resources requirements/cost savings
  • Smoother implementation
  • Lasting partnership and vendor relationship management

““I can always count on EPIC to take the time to understand our business needs and find the right vendor to support our goals.””

Executive Director, Health Insurance Company

Outsource Your Program

Bill Pieper, President
25+ Years’ Experience

© 2017 EPIC Connections, Inc.