The Constant Evolution In Delivery Location Models

As executives prepare to attend Call Center Week in Las Vegas next week, one of the big topics on the minds of many will be how best to ensure top flight end-user experience while at the same time keeping operational costs as low as possible. And, despite the constant...

Guest Post: Peter Ryan from Conduit Global

This month’s Consultant Insights comes courtesy of Peter Ryan, Vice President, Customer and Market Solutions at Conduit Global.¬† If there is one constant in the contact center services sector, it is that everything is in a perpetual state of change. One of the...