EPIC Connections is a global customer engagement and contact center consulting company providing:
- Current State Benchmarking and Gap Awareness/Analysis
- Critical Business Requirements Definition and Strategic Operating Model Design
- Provider Evaluation and Recommendations
- Technology Implementation and Deployment Services
- Post-implementation Operations and Technology Optimizations Services
to organizations interested in improving the customer experience through multi- and omni-channel customer interactions.
Leveraging our extensive experience in areas such as globalization, expansion of customer communication tools, agent performance monitoring, and cloud-based technology, EPIC Connections designs optimal solutions for its clients by engaging the best talent, at the right time, with effective tools and processes. With over 300 successful contact center engagements, our clients include Fortune 500 companies in healthcare, financial services, insurance, retail and government agencies.
Centrally Located, Globally Focused
Based in Omaha, Nebraska and founded in 2003, EPIC Connections is a veteran-owned enterprise and a member of the National Veteran-Owned Business Association.
Bill is a 30+ year BPO industry leader with proven experience in operations and business development.
Mary Kay Halpin
Vice President, Finance & Administration
Mary Kay has over 15+ years experience in accounting and financial management.
Vice President, Consulting & Implementations
Dan Dineen is a seasoned executive with over 25 years experience leading information technology teams.
Director, Sales Operations
Daneen has 15+ years experience in sales, marketing, customer service and technical support including 10 years at ADP.
Dave has over 12+ years of marketing and communication experience with a proven track record of success in growing small businesses.
Director, Technical Services
Chris has an extensive background as an WFM analyst and certified implementation specialist.