The way people work has changed, and with the increase of mobile, distributed teams, remote locations, and the use of software driving the demand for “always-on” cloud communications, forward-thinking companies of all sizes are turning to—proactively requesting, in fact—unified communications as a service (UCaaS) solutions.


There’s no doubt that moving communications to the cloud is the right step for modern, agile, mobile businesses; however, not all UCaaS providers are created equal, so make sure you do your due diligence. Being well prepared will help you find the cloud communications provider and solution that works best for your company’s needs.


Here are five factors to consider when choosing a UCaaS provider:


  1. Seamless operations

The ability to consolidate all of your business communications and collaboration tools, including voice, email, video, messaging, and collaboration, onto a single cloud platform allows your employees and team members to be more agile and share information quickly and easily. And companies are finding these capabilities in today’s UCaaS solutions from top vendors.


  1. Global capabilities

To be effective in a global and mobile workplace, your offices must all work in sync no matter where they’re located. Businesses can operate across geographic boundaries for global operations with a single cloud system that seamlessly unites communications and collaboration functionality.


  1. Mobile device and app support

Given the enormous rise in workforce mobility, strong anywhere, anytime, any device and app support that allows you and your colleagues to communicate and collaborate from smartphones, laptops, and tablets is a must. If you need more than simple call forwarding, make sure you choose a UCaaS provider that is fully invested in a complete experience for mobile users.


  1. Pricing

Moving your communications to the cloud can be a way to reduce TCO; however, the pricing models UCaaS providers propose are not always straightforward or easy to analyze based on your company’s individual needs. Look carefully at the included features, as some providers may charge extra for features that others include. When comparing providers, it’s important to know what features your business needs, and what features you can skip.


  1. Integrations

Being agile and highly responsive is key to staying competitive in business today, so a UCaaS provider’s ability to integrate using open APIs on a single platform is important. After all, the goal of moving to the cloud is to reduce the complexity and rigidity of on-premises solutions. Look for a UCaaS provider that has out-of-the-box integrations with popular cloud applications like CRM, office productivity, document management, service and support, and workforce productivity solutions.


Transitioning your business to a cloud-based phone system offers significant advantages for businesses of all sizes. If you ask the right questions and know what to look for, finding the right plan from the right UCaaS provider will save money, boost productivity, and expand the capabilities of your business communications system. Call on the industry veterans at EPIC to assist in finding the right UCaaS solution for your company.

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