Panel Discussion: Omnichannel Considerations for the Real World

Omaha, NE (May 2, 2017) – EPIC Connections, Inc. today announced that Bill Pieper will join Charles Aeh of SmartAction and Justin Borah of TechStyle for a panel discussion at next week’s ICUC 2017 at NICE Interactions conference in Las Vegas.

An overview of the discussion from the event website describes it as follows:

Omnichannel is all the buzz! But determining if it is right for your contact center(s) can be daunting. This collaborative session will feature three omnichannel experts who have walked the walk when it comes to advocating, building and implementing omnichannel customer journeys. Join us and learn the best way to implement an omnichannel environment and the infrastructure changes necessary to deliver a seamless customer experience. At the same time, develop a deep understanding of the technology available and how Artificial Intelligence contributes to omnichannel success.

The panel discussion will be held as part of the Executive track on Wednesday, May 9 at 1:45 PM Pacific time. Registration for the conference can be found at icuc.incontact.com.

About EPIC Connections
Founded in 2003, EPIC Connections, Inc. is a global professional services company focused on delivering optimal contact center solutions and ROI for clients by engaging the best talent, at the right time, with effective tools and processes. Leveraging our extensive experience in areas such as globalization, expansion of customer communication tools, agent performance monitoring, and cloud-based technology, EPIC designs optimal solutions for its clients. With over 325 successful contact center engagements, our clients include Fortune 500 companies in healthcare, financial services, insurance, ecommerce/retail and government agencies. Based in Omaha, EPIC is a Certified Veteran-owned Enterprise and a member of the National Veteran-Owned Business Association.

About SmartAction
SmartAction is transforming customer self-service with artificial intelligence. The company works with businesses to create an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, text, chat, social media, and mobile. SmartAction’s state-of-the-art technology and industry-leading expertise is fundamentally improving the way customers communicate with the brands they love.

About TechStyle
Fashion Group is comprised of high-value membership driven fashion brands supported by a community of more than 4 million active members. Our members buy from us because we bring them personalized, on-trend style at an amazing value. We thrive in a Silicon Valley inspired work environment where design, technology and innovation are the driving forces behind the company. By integrating data science, personalization and membership commerce, the company has reimagined the entire business cycle of fashion retail.

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Company Contacts/Media Inquiries
EPIC Connections, Inc.
David Prinz
Director of Marketing
(402) 884-4700 (ext. 203)

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