Implementing a traditional IVR can be a painful journey. If you are implementing an IVR, either on premise or through a managed service that depends on cradle-to-the-grave system development and traditional language tuning, you are in for an experience that you are not likely to enjoy. The bottom line is that it is a lot of work and often does not deliver on the promises of the business case that supported it. Let’s take a walk through the painful journey of a traditional IVR implementation.

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