The health services company had grown through acquisition resulting in ‘three businesses in one.’ Multiple touchpoints existed on the customer journey as the client had both in-the-field clinical operations as well as traditional call center and self-services offerings.

[sf_button colour=”accent” type=”standard” size=”standard” link=”” target=”_self” icon=”fa-file-pdf-o” dropshadow=”no” extraclass=””]Download PDF[/sf_button]

More from the Blog