The global health services company was looking to implement a blend of existing internal contact centers with on-shore, nearshore, offshore and work-at-home agents. The existing model was suffering from high agent attrition, expensive assets (including leases) and marginal customer service performance.

[sf_button colour=”accent” type=”standard” size=”standard” link=”http://epicconnections.com/wp-content/uploads/2016/01/Fortune-500-Company-Reduces-Agent-Attrition-and-Improves-Quality.pdf” target=”_self” icon=”” dropshadow=”no” extraclass=””]Download PDF[/sf_button]

More from the Blog

How to Select the Right UCaaS Provider

The way people work has changed, and with the increase of mobile, distributed teams, remote locations, and the use of software driving the demand for "always-on" cloud communications, forward-thinking companies of all sizes are turning to—proactively requesting, in...

read more