A fortune 100 strove to improve customer experience by redefining member interaction from efficient to advocate. Due to the breadth of products offered, the advisor needed to access over 40 applications with limited system integration and consumer preference data.

[sf_button colour=”accent” type=”standard” size=”standard” link=”http://epicconnections.com/wp-content/uploads/2016/01/Fortune-100-Company-Improves-Customer-Experience.pdf” target=”_self” icon=”” dropshadow=”no” extraclass=””]Download PDF[/sf_button]

More from the Blog

Building a Business Case for Contact Center Change

Building a Business Case for Contact Center Change

Originally published on LinkedIn by Bill Pieper, President of EPIC Connections Being a contact center executive is a unique (and stressful) role. While contact centers provide service to customers, most are also service providers within their own organizations. In...

read more

© 2020 EPIC Connections, Inc.