Texas based healthcare plan will leverage EPIC’s contact center optimization services

Omaha, NE – August 22, 2016 – EPIC Connections, Inc., a leading provider of customer experience and contact center optimization, announced today a new engagement with a Texas-based healthcare plan. EPIC’s client is in the final stages of choosing a new, cloud-based contact center platform. To assist them in achieving their business growth projections, the client has retained EPIC to manage the project and ensure optimal deployment of the platform.

EPIC’s client will leverage the company’s experience in staff augmentation services for project management and technology implementations. EPIC’s team of contact center professionals have deep functional backgrounds in contact center management, IT project management and healthcare operations.

Commenting on the new engagement, Bill Pieper, President of EPIC Connections, stated, “As our client enhances and expands its contact center strategy, we are pleased to bring demonstrated solutions and expertise to enable their success. Our experienced team of contact center professionals has the knowledge to provide cost-effective and enduring solutions to improve contact center performance and realize return on investment.”

EPIC provides healthcare consulting services across all phases of strategy assessment, project design, implementation and optimization. These services are provided for the full range of the healthcare marketplace, including healthcare Payors, Providers, Medical Device Manufacturers, and Pharmacy Benefit Managers (PBMs). The most recent client engagements have been in the areas of technology assessments and workforce management optimization for some of the leading healthcare brands in the marketplace.

About EPIC Connections

Founded in 2003, EPIC Connections, Inc. is a global services company that empowers your organization to get real ROI results from every technology deployment. EPIC’s experienced team of contact center professionals optimizes your operations and processes, shapes behaviors, goals and KPIs and ensures you get the maximum benefit from your agents and your technology.


Company Contacts/Media Inquiries
EPIC Connections, Inc.
David Prinz
Director of Marketing
(402) 884-4700 (ext. 203)

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