EPIC leverages its expertise to add service offering

Omaha, NE – April 27, 2016 – EPIC Connections, Inc., a leading provider of customer experience and contact center optimization, announced today they have become a Certified Implementation Partner of inContact. The inContact Certified Implementation Partner Program is designed to ensure top quality deployment of the company’s market-leading cloud contact center platform.

“We have worked with inContact for some time now, and we are pleased to extend this relationship to become an experienced and trusted implementation partner,” said Bill Pieper, President of EPIC Connections. “We have a team of experienced contact center professionals in the design, configuration, implementation and support of inbound and outbound contact centers, which will provide unparalleled value for our joint customers.”

As a Certified Implementation Partner, EPIC looks forward to combining its’ expertise in designing and implementing contact center applications with inContact’s leading cloud contact center software. The rigorous training program completed by EPIC encompassed extensive and proven success factors designed for ACD/IVR implementation. It also focused on application knowledge, product feature and functionality, administration, and proven methodology used to implement the inContact platform.

About EPIC Connections
Founded in 2003, EPIC Connections, Inc. is a global professional services company, and veteran owned business, focused on improving call center performance and the customer experience. Whether it be Consulting, Outsourcing or Workforce Optimization, EPIC’s experienced team of contact center professionals offers tailored solutions for organizations of all sizes and complexity. For more information, go to www.epicconnections.com or give us a call at (402) 884-4700.

About inContact
inContact (NASDAQ: SAAS) is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations around the globe to achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the technology – customer interaction platform as a service – as well as an expert service model and the broadest partner ecosystem. Recognized as a market leader by Gartner, Frost, Ovum, IDC and DMG, inContact supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions. To learn more, visit www.incontact.com.

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Company Contacts/Media Inquiries
EPIC Connections, Inc.
David Prinz
Director of Marketing
(402) 884-4700 (ext. 203)

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