Clif Critchlow brings over 30 years of contact center and BPO experience

Omaha, NE – February 4, 2016 – EPIC Connections, Inc. today announced that Mr. Clif Critchlow has joined the customer experience optimization and contact center consulting firm effective immediately.

Mr. Critchlow brings over 30 years of contact center and BPO experience to EPIC Connections including over 25 years in leadership positions with industry leaders. His expertise includes selling and implementing services in customer care, technology solutions, finance and accounting, billing, and human resources. He has also secured and implemented many of the world’s largest outsourced programs in several vertical industries including Telecom, Media, Financial Services, Insurance, Retail, Healthcare, Technology and Travel & Hospitality.

“We are excited to have Clif join our growing team,” says Bill Pieper, President of EPIC Connections. “Clif is a proven leader in the contact center industry and his vertical experience aligns perfectly with the direction our company is heading.”

Mr. Critchlow attended Weber State University and remains actively engaged in industry associations such as PACE, Direct Marketing Association, Electronic Retailing Association and Society of Consumer Affairs Professionals. He is based in Salt Lake City, UT where he will provide services for both existing and new EPIC clients throughout the world.

EPIC was founded in 2003 to deliver optimal contact center services by engaging the best talent, at the right time, with effective tools and processes. Today, EPIC is known as a global leader in contact center optimization. Contact center executives are able to leverage EPIC’s experienced teams and solutions to help them increase performance and lower costs.

About EPIC Connections
Founded in 2003, EPIC Connections, Inc. is a global professional services company focused on improving call center performance and the customer experience. Whether it be Consulting, Outsourcing or Application & Process Management, EPIC’s experienced team of contact center professionals offers tailored solutions for organizations of all sizes and complexity.

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Company Contacts/Media Inquiries
EPIC Connections, Inc.
David Prinz
Director of Marketing
(402) 884-4700 (ext. 203)

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