A recent Frost & Sullivan survey of contact center decision makers revealed that more than 60% of respondents expect the volume of outbound customer care, and resulting sales and payment interactions, to increase over the next two years.
Reaching out to customers with relevant information has become more important than ever before. Outbound campaign examples across industries include: enrollments, automated welcome messages, time-sensitive alerts, schedule reminders and confirmations, and customer surveys.
According to the report, there are six key components to consider when planning a comprehensive outbound engagement solution, including:
1. Utilize a variety of integrated outbound channels: Specifically, outbound IVR, predictive dialing, text messaging, email, and push notifications.
2. Easily create and manage your own campaigns: Use self-service tools for list management and campaign management.
Click on the thumbnail for the full report.
EPIC Connections has assisted numerous clients with inbound, outbound and visual IVR solutions in a variety of industries. With trusted partners like SmartAction, EPIC can revolutionize your IVR strategy and lower costs while improving the customer experience. Take a look at these examples of what SmartAction was able to do for their clients.
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EPIC is a global Professional Services company that spans three primary service domains: consulting, outsourcing and managed services. EPIC offers clients turnkey outsourcing and managed services solutions, as well as consulting services in all aspects of contact center assessment, benchmarking, design, deployment, optimization, and management to improve the customer experience while reducing costs.
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