CarrierSales to provide a deeper layer of support with EPIC Connections
Draper, UT –June 9, 2015—CarrierSales, the leading master agency for contact center solutions and cloud deployments, has partnered with EPIC Connections, a leading provider of customer engagement and contact center optimization solutions.
This partnership gives CarrierSales’ partners across the country access to EPIC’s vast array of expertise in optimizing the contact center and improving the customer experience. EPIC also delivers value in outsourcing, consulting and managed infrastructure services.
“We have been a leader in the contact center space for some time and by adding the knowledge and expertise of the team at EPIC Connections it will be a win for all of us, especially the customers,” says Richard Murray, President of CarrierSales. “A sale doesn’t stop when the ink dries on a contract, it goes way beyond that in making sure the solution is installed correctly and that the customer is happy for the life of their contract. We want to have a deep portfolio that supports all aspects of a contact center solution and we feel that EPIC Connections will add an even deeper level of support for our partners and their customers.”
EPIC was founded in 2003 to deliver optimal contact center services by engaging the best talent, at the right time, with effective tools and processes. Today, EPIC is known as a global leader in contact center consulting, outsourcing and managed operations/infrastructure services. Contact center executives are able to leverage EPIC’s experienced teams and solutions to help them increase efficiency and lower costs.
“We are excited to see CarrierSales’ commitment to providing a complete solution in the contact center space,” says Bill Pieper, President of EPIC Connections. “Our organization partners with leading technology and telecommunication providers and the CarrierSales team have shown they understand the challenges facing contact centers today.”
EPIC Connections is also a member of CarrierSales’ community known as the Cloud Contact Center Coalition. This group is comprised of the leading consultants in cloud solutions that offer their expertise to end users around the world.
About EPIC Connections
EPIC is a leading provider of contact center consulting and infrastructure managed services. EPIC’s clients represent small, medium, and Fortune 500 companies, including some of the most recognized brands in the world. EPIC offers turnkey managed operations/infrastructure services, as well as consulting services in all aspects of contact center operations. This includes assessment, benchmarking, design, deployment, optimization and management to improve end-user satisfaction and improved customer experiences. Learn more at http://www.epicconnections.com, or call (402) 884-4700 x207.
Since the creation of CarrierSales in 2001, the company has supported its sales partners with dedicated attention, unparalleled back office support and aggressive commissions, as well as a forward-thinking portfolio that’s tailored to capture smart revenue opportunities in cloud, contact center and mobility services, as well as legacy offerings that best fit any company’s unique needs. To achieve this, CarrierSales has gathered top professionals from throughout the industry with experience across large and small carriers.
Company Contacts/Media Inquiries
EPIC Connections, Inc.
Director of Marketing
(402) 884-4700 (ext. 203)