Top 5 Reasons Why Successful Companies Use Contact Center Managed Services
1. Best of Breed Technology Tools
New tools are deployed seamlessly with the ability to leverage the assets securely across a set of clients for running and maintaining technology and data. The client only pays for what they use, and is thus an on-demand service.
2. Experienced Contact Center Infrastructure
Within managed services applications, highly-trained experts offer end-to-end technical and operational support to enable tools, monitor performance, and perform trouble-shooting.
3. Advanced Analytics Applied To Contact Center Effectiveness
Network management with 24/7 monitoring analysis including network visibility, performance views, troubleshooting, application performance and alerts.
4. OPEX versus CAPEX Model
Managed Services are cloud-based and allow clients to utilize an OPEX pricing model that consists only of services that are utilized.
5. Maximum Utilization Of Existing Platforms
Provider deploys world-class knowledgebase solutions via leading marketplace tools and has the ability to assess, recommend, and deploy the optimal knowledgebase tool based on each client’s requirements.
If you have questions on how EPIC’s highly qualified operations technology professionals can assist your company with leveraging infrastructure in the contact center enterprise with a focus on high service reliability, iron-clad security and fast, scalable performance give us a call.
Modernization is a clear trend in the contact center world. But, as we all know, adding new technology starts with a thorough search, careful selection and effective implementation of the chosen technology. Having served many clients over the years who were starting...
The way people work has changed, and with the increase of mobile, distributed teams, remote locations, and the use of software driving the demand for "always-on" cloud communications, forward-thinking companies of all sizes are turning to—proactively requesting, in...
Your industry needs, your business needs, and your operations are extremely unique, making no two cloud contact center solutions alike. The implementation process is a metamorphosis that takes a cloud contact center technology platform and transforms it into the right...