Recent Client Consulting Expansions in Areas Spanning Healthcare Strategy, Technology Transformation, and Operational Effectiveness
OMAHA, NE, December 9, 2015 — EPIC Connections, Inc., a leading provider of customer engagement and contact center optimization, announced today continued expansion of services in the healthcare marketplace. The expansion is a result of new client programs across multiple EPIC health care service domains.
EPIC provides healthcare consulting services across all phases of strategy assessment, project design, implementation and optimization. These services are provided for the full range of the healthcare marketplace, including healthcare Payors, Providers, medical device manufacturers, and pharmacy benefit managers (PBMs). The most recent client expansions have been in the areas of technology assessments and workforce management optimization for some of the leading healthcare brands in the marketplace.
Commenting on the expansion, Bill Pieper, President of EPIC Connections, stated, “The growth in the healthcare industry has created significant opportunities in the marketplace for our clients. We are pleased to be able to leverage our experienced teams and solutions to help clients refine their go-to-market approach, drive efficiencies, and seize market share. Our experience in the healthcare industry and ability to deploy immediate results in all service segments has proven to be a valuable asset for our clients.”
EPIC has been serving clients in the healthcare industry for over a decade. Its healthcare clients include the most recognized healthcare brands in the world. Steve Weston, Managing Partner, EPIC Consulting, commented, “Our growth in the healthcare marketplace has been a direct result of the experienced resources and proven solutions we provide our clients. As the healthcare industry continues to expand, EPIC’s support model across the service spectrum and all touchpoints offers clients a proven model and roadmap for success.”
About EPIC Connections
Founded over a decade ago, EPIC is a leading provider of contact center outsourcing and consulting services. EPIC’s clients represent small, medium, and Fortune 500 companies, including some of the most recognized brands in the world. EPIC offers clients turnkey outsourcing and managed services solutions, as well as consulting services in all aspects of contact center assessment, benchmarking, design, deployment, optimization and management to improve end-user satisfaction and client ROI.
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