Leading Financial Services Client Will Optimize Processes and Leverage New Technology Tools to Improve Results and Customer Experience
OMAHA, NE, October 30, 2014 — EPIC Connections, Inc., a leading provider of customer engagement and contact center optimization, announced today a new client in the financial services industry. The new client is a leading financial services company that has engaged EPIC to upgrade its current infrastructure and implement a comprehensive, cloud-based contact center solution.
EPIC will deploy cloud-based technology solutions that will transform the client from a premise-based and capital-intensive contact center operating model, to a scalable, customer-centric, and optimized solution. This new model will improve operational effectiveness, help enable the client’s growth projections, and facilitate an improved experience throughout the customer lifecycle. EPIC will deploy the new solution throughout the client’s entire multi-location contact center enterprise.
“Cloud technology offers organizations a stable base for contact center operations that is also highly adaptable and customer-centric,” noted Bill Pieper, President of EPIC Connections. “Cloud technology, balanced with best-in-class workflow processes and tools, is an ideal solution in our rapidly evolving industry. We are pleased to help our clients as they look to drive efficiencies, improve the customer experience, and enhance agent engagement.”
EPIC’s Cloud Technology service model blends deployment of best-in-class technology tools with EPIC’s proven consulting approach. EPIC supports clients with highly experienced consulting experts who are directly engaged with the client through each stage of an engagement. Steve Weston, Managing Partner, EPIC Consulting, commented, “We are pleased that this model has seen rapid success over the past several years. With the ongoing growth projections for cloud-based solutions, this offers an attractive model for clients looking to build and implement a roadmap for success.”
About EPIC Connections
Founded over a decade ago, EPIC is a leading provider of contact center outsourcing and consulting services. EPIC’s clients represent small, medium, and Fortune 500 companies, including some of the most recognized brands in the world. EPIC offers clients turnkey outsourcing and managed services solutions, as well as consulting services in all aspects of contact center assessment, benchmarking, design, deployment, optimization and management to improve end-user satisfaction and client ROI.