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SupportPoint Cloud is Agent Performance Component of EPIC Managed Services Suite

ICUC 2014 – ORLANDO, Fla. – September 23, 2014 – Panviva, the leading developer of business process guidance software in the cloud, and EPIC Connections (EPIC), a worldwide leader in contact center consulting and outsourcing services, today announced a strategic relationship. This relationship makes Panviva SupportPoint Cloud an option as a business process guidance application in the EPIC Managed Services Technology Suite, a complete contact center in the cloud.

Executives from EPIC and Panviva are attending ICUC 2014, the annual inContact user conference, in Orlando, Fla. from September 23 – 25, 2014. They are available to discuss the strategic relationship and demonstrate the cloud contact center offering.

Cloud Contact Centers Gain Praise, Market Share

Cloud contact centers are winning favor with independent experts and the market. In Optimizing the Customer Experience through Cloud Contact Centers (July 2014), a free report1 available from Aberdeen Group, Omer Minkara, research director, Contact Center & Customer Experience Management, writes “Enhancing financial flexibility and improving customer experiences are the top reasons driving contact centers to adopt cloud technology.” The study reports that 31 percent of contact centers are deployed in the cloud.

About SupportPoint Cloud and Panviva

SupportPoint Cloud business process guidance software provides knowledge workers with instant access to the exact information needed, workflow navigation, applications, and communication all in one place and accessed through a simple interface. SupportPoint is a cloud-based solution deployed as a fully-managed service for rapid implementation at lower cost. North American Headquarters are in Boston, Mass., US. Visit www.panviva.com to learn more.

About EPIC Connections

EPIC Connections is a leading global provider of contact center consulting and outsourcing services. EPIC delivers operational and technical strategies for cost savings and revenue growth. With EPIC Managed Services Technology Suite, clients access contact center applications via cloud-based solutions. These solutions are used by enterprises of all sizes and industries that require access to world-class tools on an on-demand basis, with minimal capital outlays.

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