Call Center Week in Vegas
by Bill Pieper | Jun 12, 2014
Modernization is a clear trend in the contact center world. But, as we all know, adding new technology starts with a thorough search, careful selection and effective implementation of the chosen technology. Having served many clients over the years who were starting...read more
The way people work has changed, and with the increase of mobile, distributed teams, remote locations, and the use of software driving the demand for "always-on" cloud communications, forward-thinking companies of all sizes are turning to—proactively requesting, in...read more
Your industry needs, your business needs, and your operations are extremely unique, making no two cloud contact center solutions alike. The implementation process is a metamorphosis that takes a cloud contact center technology platform and transforms it into the right...read more
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