With spring just a few weeks away, many of us are looking forward to the end of the Polar Vortex that has plagued our country this winter.

In this month’s Insights, we focus on building a business case to determine the real cost/benefit of outsourcing. Many companies approach an outsourcing decision with unrealistic expectations and are disappointed with the results, especially in the area of cost reduction. In developing a sound business case it is extremely important that you identify your current state costs and we provide you with the costs you must consider.

Every year contact center executives are asked to do more with less. Our consulting team has engaged with many organizations to assist them in optimizing their customer contact center and reducing costs. We share our proven process to assist you in understanding the stages of identifying and reducing unnecessary costs in your contact center.

We are pleased to announce EPIC’s new Data Services Platform. After many requests from our clients, we are now able to offer Consumer, Business and Specialty lists as well as Phone Append, DNC Suppressions, Data Hygiene and Data Enhancement processing. Due to the size of our partner/client base we are able to offer you significant savings for these lists and data processing services. Let us know if we can offer you a free quotation.

Lastly, we plan on attending the PACE 2014 Convention & Expo and look forward to seeing you in Hollywood, FL April 2nd – 5th.

Hope you find this month’s Insights informative and beneficial.

More from the Blog

Building a Business Case for Contact Center Change

Building a Business Case for Contact Center Change

Originally published on LinkedIn by Bill Pieper, President of EPIC Connections Being a contact center executive is a unique (and stressful) role. While contact centers provide service to customers, most are also service providers within their own organizations. In...

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