Contact Center Consulting Experts
Since 2003, EPIC Connections' consultants have transformed hundreds of contact centers to optimize efficiency and improve the customer experienceEPIC Connections is a global customer engagement and contact center consulting company
Fortune 500 companies, small businesses and government entities around the world turn to EPIC Connections when conventional approaches are not enough to activate change and achieve results.
Privately-held since 2003, EPIC Connections is a leading contact center professional services firm that delivers process improvement, performance management and technology services to organizations seeking to transform operations, increase agent productivity and realize significant savings through decisive action. Our senior professionals are experienced contact center industry veterans who draw upon the firm’s operations background to help leaders turn change into a strategic business asset and unlock value at every stage.
With EPIC Connections as your transformation partner, you’ll be ensured of a great result for you, your contact center and your company.
Founded in 2003
375+ engagements
19% average ROI
115+ partners
Contact Center Services
Our services are designed to create the best experience for your customers—and reduce customer effort.
Call Center Consulting
Cost-effective and enduring solutions to improve contact center performance and decrease customer effort.
Implementation
EPIC’s team are experts at configuring and customizing your new contact center platform.
Optimization
Our professional services team have a wealth of knowledge across a variety of areas of operation.
Outsourcing
Latest News
The iPaaS Revolution: Call Centers and Next-Gen Integration Tools
There’s a lot of hype around robotic processes and business process automation in the call center, but what technologies are truly driving digital transformation in customer service? The answer: integration platform as a service, otherwise known as iPaaS. Here’s what...
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