Contact Center Consulting Experts

We are contact center operations experts across a variety of industries. And we know the functional aspects, too (sales, service, collections, tech support). But most of all, we’ve earned our stripes in hundreds of customer engagements where we’ve honed our best practices from real-world experience. We’ve seen and done it all. Unlike other consulting firms that charge a bundle to develop just a plan, EPIC takes each project all the way to the finish line.

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Contact Center Services

Our services are designed to create the best experience for your customers—and reduce customer effort.





Latest News & Insights

Is your call center falling for these common mistakes?

Overcome the top ten call center challenges with our guide

Creating and maintaining a good call center can be challenging, but it isn’t impossible. Learn to identify these top ten call center challenges to grow and improve your call center.

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