Contact Center Consulting Experts
We are contact center operations experts across a variety of industries. And we know the functional aspects, too (sales, service, collections, tech support). But most of all, we’ve earned our stripes in hundreds of customer engagements where we’ve honed our best practices from real-world experience. We’ve seen and done it all. Unlike other consulting firms that charge a bundle to develop just a plan, EPIC takes each project all the way to the finish line.
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Contact Center Services
Our services are designed to create the best experience for your customers—and reduce customer effort.
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Latest News & Insights
EPIC Connections Adds GOLD Certified Implementation Partner Status to Its Portfolio of Contact Center Service Offerings
As a NICE inContact partner since 2010, EPIC Connections has continuously evolved its service offerings to meet the needs of NICE inContact clients. Recently, EPIC was recognized by inContact as a GOLD Certified Implementation Partner for providing high quality...
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The Right Call Center Location: Site Visits, Due Diligence, and Driving to a Final Decision
Building a new contact center in today’s global economy offers a world of location options that come with overwhelming amounts of data points for each country and city. So, how do you effectively evaluate call center locations and select the right destination to...
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Perseverance Through Rapid Change: EPIC Connections Celebrates 15 Years of Success as a Mainstay in Contact Center Consulting
The contact center industry is known for its constant hum of change punctuated by the rapid fire of new technology and a revolving door of providers. When I started EPIC Connections in my home office in 2003, I knew perseverance would be the first requirement for...
read moreIs your call center falling for these common mistakes?
Overcome the top ten call center challenges with our guide
Creating and maintaining a good call center can be challenging, but it isn’t impossible. Learn to identify these top ten call center challenges to grow and improve your call center.
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