EPIC PROVIDED… Knowledge that was ON TARGET and HELPFUL.
EPIC PROVIDED… A VANTAGE POINT that was not evident before.
EPIC PROVIDED… A HIGHER UNDERSTANDING of our skill groups.
EPIC PROVIDED… A PARTNER in addressing change management.
EPIC PROVIDED… Increased UTILIZATION of skill groups.
EPIC PROVIDED… Repurposed roles into STRATEGIC focus areas.
EPIC PROVIDED… A very UNIQUE build with TRICKY integrations.
EPIC PROVIDED… Increased EFFICIENCIES and potential SAVINGS.
Contact Center Consulting Experts
We are contact center operations experts across a variety of industries. And we know the functional aspects, too (sales, service, collections, tech support). But most of all, we’ve earned our stripes in hundreds of customer engagements where we’ve honed our best practices from real-world experience. We’ve seen and done it all. Unlike other consulting firms that charge a bundle to develop just a plan, EPIC takes each project all the way to the finish line.
Contact Center Services
Our services are designed to create the best experience for your customers—and reduce customer effort.
Latest News & Insights
This is the second in a series of articles offering a guide to help your decision-making process. Read the first article here. Today’s global economy offers a world of call center location options that come with overwhelming amounts of data points for each country and...read more
Preparing a Roadmap to Best-Suited Cities The U.S., the Caribbean, the Philippines… today’s global economy offers a world of call center location options that come with overwhelming amounts of data points for each country and city. It’s easy to get lost trying to...read more
Are you confused by all the hype around Robotic Process Automation? Do you have nightmares of Alexa taking over your workplace and having to slowly shut her down like Hal from 2001: A Space Odyssey? According to Harvard Business Review, “A recent survey indicates...read more
Is your call center falling for these common mistakes?
Overcome the top ten call center challenges with our guide
Creating and maintaining a good call center can be challenging, but it isn’t impossible. Learn to identify these top ten call center challenges to grow and improve your call center.
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