Veterans of Contact Center Consulting
We are veterans of contact center operations across a variety of industries. And, we know the functional aspects too (sales, service, collections, tech support). But most of all, we’ve earned our stripes in hundreds of customer engagements where we’ve honed our best practices from real-world experience. We’ve seen and done it all. Unlike other consulting firms that charge a bundle to develop just a plan, EPIC takes each project all the way to the finish line. We stand side-by-side with the client until benefits and ROI have been realized.
Contact Center Services
Our services are designed to create the best experience for your customers—and reduce customer effort.
Latest News & Insights from EPIC
Are you confused by all the hype around Robotic Process Automation? Do you have nightmares of Alexa taking over your workplace and having to slowly shut her down like Hal from 2001: A Space Odyssey? According to Harvard Business Review, “A recent survey indicates...read more
When evaluating call center companies, there are three main areas that mark a partner as trusted: industry and process expertise, relationship strength, and operational strength. Here are some buyer criteria and questions to ask to help you evaluate whether your potential provider hits the mark.read more
While chat, text, and social media are all the rage in customer service, consumers are actually turning back to voice as their favorite way to communicate with companies. The emergence of popular digital assistants like Google Home, Alexa, and Siri ignited this shift....read more
Is your call center falling for these common mistakes?
Overcome the top ten call center challenges with our guide
Creating and maintaining a good call center can be challenging, but it isn’t impossible. Learn to identify these top ten call center challenges to grow and improve your call center.
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