EPIC Connections is a call center consulting firm specializing in optimizing your workforce, operations and technology, resulting in an improved customer experience.
Our team of call center consultants provide expertise and affordable solutions for:
- Workforce Optimization: WFM, QM, Self-Service and Analytics
- Operational Effectiveness: Performance Management, Process Improvement and Compliance
- Technology Utilization: ACD, dialer, IVR, CRM, telephony and other on-premises and cloud-based systems
- Call Center Outsourcing & Advisory: Outsourcing, Site Selection and Political Campaigns
We deliver optimal contact center solutions and ROI for clients by engaging the best talent, at the right time, with effective tools and processes. We recognize the customer contact center industry has unique, constantly evolving needs. Whether our clients are seeking to drive agent productivity, improve efficiencies, or lower capital expenditures, our team of experts will tailor solutions to fit your needs and then work alongside your staff to ensure the solutions are optimized and full benefits are realized.