Veterans of Contact Center Consulting

We are veterans of contact center operations across a variety of industries. And, we know the functional aspects too (sales, service, collections, tech support). But most of all, we’ve earned our stripes in hundreds of customer engagements where we’ve honed our best practices from real-world experience. We’ve seen and done it all. Unlike other consulting firms that charge a bundle to develop just a plan, EPIC takes each project all the way to the finish line. We stand side-by-side with the client until benefits and ROI have been realized.

Year Founded

Engagements

%

Average ROI

Partners

Contact Center Services

Our services are designed to create the best experience for your customers—and reduce customer effort.

Consulting

Implementation

Optimization

Outsourcing

Latest News & Insights from EPIC

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