Contact Center Consulting Experts
Since 2003, EPIC Connections' consultants have transformed hundreds of contact centers to optimize efficiency and improve the customer experience
EPIC Connections is a global customer engagement and contact center consulting company
Fortune 500 companies, small businesses and government entities around the world turn to EPIC Connections when conventional approaches are not enough to activate change and achieve results.
Privately-held since 2003, EPIC Connections is a leading contact center professional services firm that delivers process improvement, performance management and technology services to organizations seeking to transform operations, increase agent productivity and realize significant savings through decisive action. Our senior professionals are experienced contact center industry veterans who draw upon the firm’s operations background to help leaders turn change into a strategic business asset and unlock value at every stage.
With EPIC Connections as your transformation partner, you’ll be ensured of a great result for you, your contact center and your company.
Founded in 2003
375+ engagements
115+ partners
Contact Center Services
Our services are designed to create the best experience for your customers—and reduce customer effort.
Call Center Consulting
Cost-effective and enduring solutions to improve contact center performance and decrease customer effort.
Implementation
EPIC’s team are experts at configuring and customizing your new contact center platform.
Optimization
Our professional services team have a wealth of knowledge across a variety of areas of operation.
Outsourcing
EPIC delivers solutions for end-to-end BPO programs and can deliver the tools to optimize internal or external contact centers.
Latest News
Solving the Top 3 Concerns for Senior Contact Center Executives
Delivering results within the corporate structure is primarily driven by meeting customers’ needs and reducing operating costs. This has kept the top three concerns of contact center executives fairly consistent over time. However, as technology advances, the methods...
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