CONTACT CENTERS AT PEAK PERFORMANCE

WE’RE WITH YOU EVERY STEP OF THE WAY

6 Steps to Move Your Contact Center to the Cloud

 The three pillars of contact center excellence—people, process and technology—all need to come together to maximize ROI.

CONTACT CENTER STRATEGIC AND TECHNICAL EXPERTS

No matter where you are in your journey, we are here to help

DESIGN

Create the roadmap for smart, scalable, cost-effective, and enduring contact center solutions. Decrease customer effort, improve performance, and increase margins.

DEPLOY

Configure, customize, and deploy your new contact center platform to get your team on the fast track to success. No implementation is too difficult for EPIC.

OPTIMIZE

Amp up performance to get the people, process, and technology equation humming. Use our knowledge, coupled with industry best practices and the latest innovations, to enhance your agents’ performance.

MANAGE

Ensure your contact center operates like a well-oiled machine. Realize your desired results with EPIC’s oversight and governance.

IMPACT BY THE NUMBERS

375+

ENGAGEMENTS

9.5/10

NPS SCORE

250+

TECHNOLOGY
IMPLEMENTATIONS

100+

YEARS OF CONTACT CENTER MANAGEMENT EXPERIENCE

WHAT’S NEW

EVENTS

Enterprise Connect
August 3-6, 2020
Moscone Center, San Francisco

THOUGHT LEADERSHIP

5 Strategies for
Optimizing & Improving
Call Center Performance

NEWS

Healthcare Services Company
Makes Smooth Transition
to Cloud IVR

© 2020 EPIC Connections, Inc.