Contact Center Consulting Experts
We are contact center operations experts across a variety of industries. And we know the functional aspects, too (sales, service, collections, tech support). But most of all, we’ve earned our stripes in hundreds of customer engagements where we’ve honed our best practices from real-world experience. We’ve seen and done it all. Unlike other consulting firms that charge a bundle to develop just a plan, EPIC takes each project all the way to the finish line.
Year Founded
Engagements
%
Average ROI
Partners
Contact Center Services
Our services are designed to create the best experience for your customers—and reduce customer effort.
Consulting
Implementation
Optimization
Outsourcing
Latest News & Insights
Perseverance Through Rapid Change: EPIC Connections Celebrates 15 Years of Success as a Mainstay in Contact Center Consulting
The contact center industry is known for its constant hum of change punctuated by the rapid fire of new technology and a revolving door of providers. When I started EPIC Connections in my home office in 2003, I knew perseverance would be the first requirement for...
read more
The Right Call Center Location: Understanding Market Dynamics and the Sought After “Sweet Spots”
This is the second in a series of articles offering a guide to help your decision-making process. Read the first article here. Today’s global economy offers a world of call center location options that come with overwhelming amounts of data points for each country and...
read more
The Right Call Center Location: A Guide for Evaluating Cities and Countries
Preparing a Roadmap to Best-Suited Cities The U.S., the Caribbean, the Philippines… today’s global economy offers a world of call center location options that come with overwhelming amounts of data points for each country and city. It’s easy to get lost trying to...
read moreIs your call center falling for these common mistakes?
Overcome the top ten call center challenges with our guide
Creating and maintaining a good call center can be challenging, but it isn’t impossible. Learn to identify these top ten call center challenges to grow and improve your call center.
© 2018 EPIC Connections, Inc.