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CONTACT CENTERS AT PEAK PERFORMANCE
WE’RE WITH YOU EVERY STEP OF THE WAY6 Steps to Move Your Contact Center to the Cloud
The three pillars of contact center excellence—people, process and technology—all need to come together to maximize ROI.
CONTACT CENTER STRATEGIC AND TECHNICAL EXPERTS
No matter where you are in your journey, we are here to help
DESIGN
Create the roadmap for smart, scalable, cost-effective, and enduring contact center solutions. Decrease customer effort, improve performance, and increase margins.
DEPLOY
Configure, customize, and deploy your new contact center platform to get your team on the fast track to success. No implementation is too difficult for EPIC.
OPTIMIZE
Amp up performance to get the people, process, and technology equation humming. Use our knowledge, coupled with industry best practices and the latest innovations, to enhance your agents’ performance.
MANAGE
Ensure your contact center operates like a well-oiled machine. Realize your desired results with EPIC’s oversight and governance.
IMPACT BY THE NUMBERS
375+
ENGAGEMENTS
9.5/10
NPS SCORE
250+
TECHNOLOGY
IMPLEMENTATIONS
100+
YEARS OF CONTACT CENTER MANAGEMENT EXPERIENCE
WHAT’S NEW
THOUGHT LEADERSHIP
5 Strategies for
Optimizing & Improving
Call Center Performance
NEWS
Healthcare Services Company
Makes Smooth Transition
to Cloud IVR
© 2021 EPIC Connections, Inc.