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Call Center Consultants | EPIC Connections

EPIC Connections is a call center consulting firm specializing in optimizing your workforce, operations and technology, resulting in an improved customer experience.

Our team of contact center professionals provide expertise and affordable solutions for:

We deliver optimal contact center solutions and ROI for clients by engaging the best talent, at the right time, with effective tools and processes. We recognize the contact center industry has unique, constantly evolving needs. Whether our clients are seeking to drive agent productivity, improve efficiencies, or lower capital expenditures, our team of experts will tailor solutions to fit your needs and then work alongside your staff to ensure the solutions are optimized and full benefits are realized.

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RapidCheck Packages

EPIC’s RapidCheck service packages are designed to deliver powerful ROI to customers.

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Workforce Optimization RapidCheck™


Operational Effectiveness RapidCheck™


Technology Utilization RapidCheck™