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Call Center Consultants | EPIC Connections

EPIC Connections is a call center consulting firm specializing in optimizing your workforce, operations and technology, resulting in an improved customer experience.

Our team of call center consultants provide expertise and affordable solutions for:

We deliver optimal contact center solutions and ROI for clients by engaging the best talent, at the right time, with effective tools and processes. We recognize the customer contact center industry has unique, constantly evolving needs. Whether our clients are seeking to drive agent productivity, improve efficiencies, or lower capital expenditures, our team of experts will tailor solutions to fit your needs and then work alongside your staff to ensure the solutions are optimized and full benefits are realized.

Call Center Consultants - World Connections

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RapidCheck Packages

EPIC’s RapidCheck service packages are designed to deliver powerful ROI to customers.

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Call Center Workforce Management Services

Workforce Optimization RapidCheck™

Call Center Operations Optimization Services

Operational Effectiveness RapidCheck™

Call Center Technology Optimization Services

Technology Utilization RapidCheck™