Contact Center Consulting ExpertsSince 2003, EPIC Connections' consultants have transformed hundreds of contact centers to optimize efficiency and improve the customer experience
EPIC Connections is a global customer engagement and contact center consulting company
Fortune 500 companies, small businesses and government entities around the world turn to EPIC Connections when conventional approaches are not enough to activate change and achieve results.
Privately-held since 2003, EPIC Connections is a leading contact center professional services firm that delivers process improvement, performance management and technology services to organizations seeking to transform operations, increase agent productivity and realize significant savings through decisive action. Our senior professionals are experienced contact center industry veterans who draw upon the firm’s operations background to help leaders turn change into a strategic business asset and unlock value at every stage.
With EPIC Connections as your transformation partner, you’ll be ensured of a great result for you, your contact center and your company.
Founded in 2003
Contact Center Services
Our services are designed to create the best experience for your customers—and reduce customer effort.
EPIC PROVIDED… Knowledge that was ON TARGET and HELPFUL.
EPIC PROVIDED… A VANTAGE POINT that was not evident before.
EPIC PROVIDED… A HIGHER UNDERSTANDING of our skill groups.
EPIC PROVIDED… A PARTNER in addressing change management.
EPIC PROVIDED… Increased UTILIZATION of skill groups.
EPIC PROVIDED… Repurposed roles into STRATEGIC focus areas.
EPIC PROVIDED… A very UNIQUE build with TRICKY integrations.
EPIC PROVIDED… Increased EFFICIENCIES and potential SAVINGS.
Delivering results within the corporate structure is primarily driven by meeting customers’ needs and reducing operating costs. This has kept the top three concerns of contact center executives fairly consistent over time. However, as technology advances, the methods...
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