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EPIC empowers your organization to get the maximum ROI from every deployment.

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EPIC Connections – Call Center Consulting & Outsourcing

Consulting

Call Center Consulting

Cost-effective solutions to optimize contact center performance and realize return on investment.

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Application & Process Management

Application and Process Management

Maximize use of existing operations, workforce and technology infrastructure.

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Outsourcing

Call Center Outsourcing

Advisory support to provide successful selection and management of BPO services.

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“I consider them advisors and partners, which is a high hurdle to overcome, but they did it with ease due to their experience, keen insights, industry knowledge and ability to craft value-added and actionable solutions.”

Vice President, Fortune 500 Financial Services Company

“EPIC was amazing to work with. Both projects were completed on time and my team was happy with the results. Cynthia was great to work with. She was very organized. Thanks so much!”

Workforce Manager, BPO Company

“They have turned things around quickly, present ideas and recommendations thoroughly and professionally, they work collaboratively with the client and have been instrumental in delivering the selected solutions seamlessly.”

Executive Vice President, Leading Business Support Solutions and Services Company

“EPIC provided multiple options for consideration as I looked at outsourcing my customer service contacts. Their consultative approach to contact center placement allowed me to find the right partner to support my customers while I continued managing my day-to-day operations.”

Manager, Healthcare Organization

“I wanted to send a big THANK YOU email as we are now officially live. What we have accomplished in a week is absolutely amazing and I really appreciate everyone’s dedication and flexibility to make this happen! We are very excited about this new partnership and cannot wait to watch it grow, supporting our French Canadian experience.”

Vice President, Weight Management Company

Resources

Media resources, including case studies, client testimonials and more.

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Industries

EPIC has worked in many industries including healthcare, financial services, insurance and retail/e-commerce.

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Partners

EPIC has hundreds of call center, technology and professional services partners.

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